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Common Issues for Claim Denial

  • Incorrect code used - Always use 83861

  • CLIA Number not transmitted properly
  • Determine the appropriate modifier to be used for the second eye tested

  • The payer doesn't recognize the new code

  • Not in scope of practice or not contracted for payment

  • 3rd party payers may not have established payment policy for this code

If you receive a claim denial, contact the TearLab Reimbursement Support Center for assistance:

1-855-TEARLAB (1-855-832-7522), Option 4 or email us at rsc@tearlab.com

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