Warranty Information

At TearLab, our mission is to provide a quality product to our customers every time. In the unlikely event that you experience technical difficulties with your product, we have provided the following procedures for remedy.

Warranty Statement: The TearLab Reader and Pens ("Product") are warranted against defects in material and workmanship for 12 months from the date of delivery. The foregoing warranty is subject to the following conditions and exceptions:

Warranty excludes repair of failures resulting from mishandling or abuse. Warranty excludes consumable items such as Test Cards. Warranty does not apply to damage sustained in transit. Warranty service may only be performed by TearLab Corporation ("TearLab"), or its authorized representative. Warranty is void if the Product has been modified or repaired by anyone other than TearLab or its authorized representative. Warranty is nontransferable. Warranty is void if the serial number tag is removed or altered. If the Product fails to conform to the foregoing warranty, you may return the nonconforming Product during the 12-month warranty period accompanied by (a) a copy of the sales receipt of the Product (for the purposes of evidencing the applicable warranty period) and (b) a Return Material Authorization ("RMA") number for the defective Product obtained from TearLab prior to initiating the shipment of the defective Product to TearLab. Products returned without a sales receipt and valid RMA number shall be returned to you, with no further obligation by TearLab regarding the Product. If you return a Product in compliance with the foregoing requirements, TearLab shall repair or replace the Product as soon as reasonably practical.

THE REPLACEMENT OF THE NONCONFORMING PRODUCTS BY TEARLAB AS PROVIDED ABOVE SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE FOREGOING WARRANTY.

OTHER THAN AS WARRANTED ABOVE, THE PRODUCT IS PROVIDED AS IS. TEARLAB MAKES NO OTHER WARRANTIES RELATING TO THE PRODUCT, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY.

In the event you experience any difficulty with the TearLab Osmolarity System, contact your local sales representative or TearLab Customer Support.