Common issues for claim denial

• Incorrect code used- Always use 83861
• Determine the appropriate modifier to be used for the second eye tested
• The payer doesn't recognize the new code
• Not in scope of practice or not contracted for payment
• 3rd party payers may not have established payment policy for this code

If you receive a denial or insufficient reimbursement to cover the cost of the test, contact the TearLab Reimbursement Support Center for assistance.
1-855-TEARLAB (1-855-832-7522), Option 4 or email us at rsc@tearlab.com

• Click here to download and complete the Reimbursement Support Request Form
• Complete the form and fax, along with the EOB (remembering to redact the patient information) to 1-858-812-0540.